Terms of Service

These terms govern your use of SignalSend. By creating an account, you agree to these terms, our Privacy Policy and our Acceptable Use Policy. If you use SignalSend for an organisation, you confirm that you can bind that organisation.

Business use only

SignalSend is provided for business and professional use, not personal or household use. You confirm that you are acting in the course of a business, trade or profession and have authority to configure and operate the connected accounts you use with the service.

The service

SignalSend monitors customer-defined market signals, researches business opportunities, enriches contact details, creates outreach plans and may draft or send messages according to your settings. AI and third-party data can be incomplete or wrong. SignalSend is a software tool and does not provide legal advice, select a lawful basis on your behalf or guarantee that a recipient, data source or message is lawful or appropriate.

You are the sender

Messages are sent from accounts that you connect and under the sender identity that you configure. As between you and SignalSend, you are the sender, advertiser and party responsible for the campaign and the products or services promoted. You determine the recipients, purpose, content, timing and automation settings, even where SignalSend recommends a contact, generates a draft or executes an instruction automatically. Connecting an account and enabling a manual or automatic sending feature authorises SignalSend to transmit messages on your behalf in accordance with those settings.

Your compliance responsibilities

You assume responsibility and liability for your campaigns, contact lists, targeting instructions, messages and use of generated output. You must determine and document an appropriate lawful basis, provide all legally required notices and sender disclosures, maintain accurate identity and business-address information, honour objections and opt-outs, and comply with all marketing, privacy, consumer-protection, advertising and communications laws that apply to you and each recipient. This includes, where applicable, CAN-SPAM, PECR, UK GDPR, EU data-protection and ePrivacy laws and equivalent local rules.

You must review messages before sending unless you deliberately enable automation, in which case you remain responsible for the resulting sends. SignalSend's verification, suppression, scheduling and rate-limit controls assist with compliance but do not replace your own assessment. You must not use SignalSend for prohibited conduct described in the Acceptable Use Policy.

Indemnity

To the fullest extent permitted by law, you will defend, indemnify and hold harmless SignalSend and its operators, affiliates, personnel and suppliers from third-party claims, regulatory investigations, penalties, losses, damages and reasonable costs (including legal fees) arising from or relating to your contact data, campaigns, messages, products or services, your breach of these terms or the Acceptable Use Policy, or your violation of another person's rights or applicable law. This indemnity does not apply to the extent a claim was caused by SignalSend's own breach of these terms, negligence, wilful misconduct or liability that cannot legally be excluded or transferred.

Connected services and data

You authorise SignalSend to access connected services only as needed to provide requested features. You retain ownership of content you submit. You grant us a limited right to process that content to operate, secure and improve the service. Third-party services have their own terms and availability.

Plans, billing and suspension

Paid plans are billed through Polar under the price and interval shown at purchase. Taxes and refund rights apply as shown at checkout and as required by law. We may limit or suspend access to protect users, recipients or the service, address non-payment, or investigate misuse.

Availability, warranties and liability

The service is provided on an as-available basis. To the extent permitted by law, we disclaim implied warranties and are not liable for indirect, consequential or lost-profit damages. Our aggregate liability for claims relating to the service is limited to the amount you paid for the service in the 12 months before the claim. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Ending the agreement

You may stop using SignalSend and delete your account at any time. We may end access for a material breach, unlawful use or risk to the service or others. Provisions that by their nature should survive will remain effective.

Changes and contact

We may update these terms and will identify the effective date above. We will provide reasonable notice of material changes where appropriate. Questions can be sent to privacy@signalsend.ai.